|
|
|
|
|
|
|
|
Dealer Service Focus
The FDS Executive has direct experience in developing and managing Dealer Relations departments at top fund companies and service providers, as well as management of IDA broker firm Mutual Fund Operations and Registered Plan departments. This provides FDS invaluable insight into dealer and broker business processes, ensuring maximum automation rates and optimized electronic processing; fewer manual exceptions result in a lower overall error rate. FDS leverages this knowledge to add value for Customers in areas including expedited product setup on broker systems and approval for sale by broker Investment Risk Committees (IRC).
FDS has consolidated all functions considered by us to be "dealer touch-points" into the same Transfer Agency department. This allows FDS to provide additional quality controls and ensure a consistent and positive dealer administration experience with our Customer’s products, from the head office through to the advisor.
These dealer head office "touch-point" services include:
FDS has consolidated all functions considered by us to be "dealer touch-points" into the same Transfer Agency department. This allows FDS to provide additional quality controls and ensure a consistent and positive dealer administration experience with our Customer’s products, from the head office through to the advisor.
These dealer head office "touch-point" services include:
- Blanket FDS Dealer Processing Agreements
- Head Office Relationship Management
- Product Launches, Approval & Setup
- Commission & Trailer Payments
- N$M Bulk Settlements
- Advisor Information Updates
- FundSERV Wire Order Edits & Data File Integrity
- Letter of Indemnity (LOI) Processing
- Fund "Class" Switch Processing
- Deficient Documentation Notifications
